We value your business and want to ensure clear communication about our policies. Please read the following carefully before making a purchase.

Due to the nature of our products and services, all sales are final. We do not offer refunds, returns, or exchanges once a purchase is completed.

We understand that life can be unpredictable, and we do our best to accommodate changes to your schedule. Our cancellation and rescheduling policy is as follows:

• Cancellations or rescheduling must be made at least 12 hours prior to your appointment to avoid any charges.

• Cancellations made less than 12 hours before your appointment will result in a $25 charge of the cancellation fee.

• No-shows will incur a $25 for the cancellation fee.

• Gift cards are non-refundable, but they can be used towards any service or product at Happy 9 Lashes & Brown.

• Prepaid packages (e.g., multiple sessions purchased in advance) are non-refundable. However, unused sessions can be rescheduled within the validity period.